California CAD Solutions, Inc. has always strived for, and has earned a reputation for high quality technical support delivered in a timely manner. To achieve this level of technical expertise, personnel at California CAD Solutions, Inc. spend an average of six weeks a year at training sessions and seminars. This expertise does not come free of charge to us, but we feel the time and money we spend is a good investment for you, our clients. Our investment in training enables you to keep your business functioning and running efficiently.We have put together two levels of support contracts so that you can choose the one that best fits your needs. When you think of all the lost billable hours that can never be recovered when your system goes down, the reduced efficiency from not having the software work together the way it was meant, or the loss in production time trying to decipher cryptic error messages, this investment in technical support becomes very small. Continuing the flow of expert knowledge and advice is insurance that prevents cost overruns and other catastrophes from happening.
Don't get caught without support! Call California CAD Solutions, Inc. today and choose the right support plan for you.
Technical Support Requests
In addition to our E-Tech online support request form you now can have one of our technicians connect live to your computer to see exactly the same error messages you are. Each support question is $50.00 unless you are under our support agreement.
E-Tech Online Technical Support Request Form
We'll ask for background information on your question which assists our team on researching your answer. Once the form is submitted one of our Tech-Support team will contact you and will work with you to resolve your issue. Follow this link to our online form.
The remote support server provides an encrypted, secure connection between your computer and our technician. The remote connection software launchs from your web browser, installs, runs, and then uninstalls itself automatically. The shared desktop session allows you and the technician to both see everything that happens while the session is active, eliminating most of the exchange of messages about the exact nature of the problem and possible solutions.
Remote Support Server - This connection allows our support representative to see and control your Windows desktop. This is useful when trying to resolve a problem that you're experiencing on your machine or network.
Presentation Server - This connection allows you to see our representative's Windows desktop. This may be used to demonstrate some feature or product that you may not have available, or to provide a quick how-to demo.
MapGuide Enterprise / MapGuide Open Source Resources
